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Shipping & Policies

Order Fulfillment

We process and ship your order within 1-2 business days of receiving payment. During and right after a big sale processing times may be 3-5 business days, but we will work as fast as possible and to process your orders in a timely manner. No orders are filled on Sundays as this is our day of rest and our time to spend with family.

 

Shipping

We are currently shipping only to Canada.  We are looking into expanding shipping in the new year, but our goal is to provide fabric for Canadians first.

Shipping within Ontario:  $10 flat rate

Shipping to Quebec:  $13 flat rate

Shipping to the rest of Canada:  $15 flat rate

Because it cannot be tracked or insured, we do not offer lettermail rates at this time.
Each order includes $100 worth of insurance.  Additional insurance will be an extra fee.

 

Local Pick Up/Shopping in Person

Pick up is available by appointment at Unit 4, 2 Iroquois Rd, in Leamington, Ontario, 9 am to 5 pm, Tuesday to Friday, and 10 am to 2 pm Saturdays.
We are working hard to get our showroom open, and anticipate it being open to the public very soon.  Meanwhile, we invite you to let us know before you stop by so we can pick up our tools and change out of our flip flops.  Payment method in person is currently cash only.

 

Add Ons

If you would like to add to your order that hasn’t shipped yet, there is an “Add to My Previous Order” option at checkout so you are not charged shipping twice.  We are more than happy to do this for you, though during a sale, this options is not available.

 

Combined Orders

If you would like to combine orders with a friend, please order separately and each of you pay shipping.  Add a note to combine and which address you’d like to send it to (the least rural address will be cheaper), and we will refund the difference.  We charge flat rate shipping, but we don’t pay flat rate shipping, so the larger the order, the more we pay.  Having to eat shipping costs for multiple combined orders is costly for a small business, and will result in having to raise prices for everyone.  We will not split fabric into separate cuts for those ordering on the same invoice.  Combined orders is not available during a sale.

 

Wholesale

We offer the following bulk discounts on most fabrics, calculated automatically when the qualifying amount is added to cart:  5% off 5 meters or more; 10% off 10 meters or more.  Some fabrics have further discounts.  Flat rate shipping applies, however wholesale order receiving greater than a 10% discount may be reassessed additional shipping charges.  Bulk discounts are intended for a single buyer, not combined orders.

 

Returns

Please look over your fabric right away before you wash it to ensure there are no problems with your order.  If you are not completely satisfied, please contact me within 7 days of receiving your order to discuss a solution to the issue.  Please understand that cut fabric is not refundable except for our error, or previously unstated factory defect.  Irregularities within an 1.5″ of the selvage edge, including small holes, are customary.

 

Colour Variation & Matching

We have done our very best to try to represent the colour as accurately as possible, but please remember that colours appear differently on each monitor or screen.  We cannot be held responsible for colour variations due to different monitors or screens.  If you have any questions about a colour, or would like to know if something matches, we are happy to help.

 

FAQ

Ask away and we will do our best to answer.

 

Thank you for shopping Canadian!