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Shipping & Policies

Order Fulfillment

We process and ship your order within 1-3 business days of receiving payment. Processing times may be slightly longer during/after a sale, but we will work as fast as possible and bring in the help we need to process your orders in a timely manner. No orders are filled on Sundays as this is our day of rest and time to spend with family.

 

Shipping

We are currently shipping only to Canada.  We are looking into expanding shipping in the new year, but our goal is to provide fabric for Canadians first.

Free local pick up in Essex County, Ontario  (Please contact us via email to arrange pick up time)

Shipping within Ontario:  $10 flat rate

Shipping to Quebec:  $13 flat rate

Shipping to the rest of Canada:  $15 flat rate

To combine orders with a friend, please each order separately, each pay the shipping fee, indicate to whom it should be shipped to (least rural address is cheaper) and we will refund the difference split equally between the two.
Because it cannot be tracked we do not offer lettermail rates at this time.
Each order includes $100 worth of insurance.  Additional insurance will be an extra fee.

 

Returns

Please look over your fabric right away before you wash it to ensure there are no problems with your orders.  You are not completely satisfied, please contact me within 7 days of receiving your order to discuss a solution to the issue.  Please understand that cut fabric is not refundable except for our error, or previously unstated factory defect.  Irregularities within an 1.5″ of the selvage edge, including small holes, are customary.

 

Colour Variation & Matching

We have done our very best to try to represent the colour as accurately as possible, but please remember that colours appear differently on each monitor or screen.  We cannot be held responsible for colour variations due to different monitors or screens.  If you have any questions about a colour, or would like to know if something matches, we are happy to help.

 

Special Cuts

All orders will be cut by the linear half meter (19.75″/50cm x width of fabric), unless otherwise requested.  If you would prefer your half meter cut as a fat half (39.5″/100cm x half of width of fabric), please add a note to your order and specify which fabric you would like as a fat half.

 

FAQ

Ask away and we will do our best to answer.

 

Thank you for shopping Canadian!