Frequently Asked Questions
Can I add to my order?
Yes, if your order has not shipped yet, you can place another order and choose “add to my previous order” at checkout.
Will you hold my order?
Yes, if you ask us to in the order notes or email us, we will hold your order until you advise us to ship it.
If you are holding your order for a particular fabric to come back in stock, please let us know what fabric you are waiting for.
Are there any current coupons?
We post a new weekly sale code in our Facebook Group every Monday morning. You can also sign up to receive the coupon code in a weekly email.
Do you have bulk discounts or wholesale pricing?
Yes. If you add 10 or more meters (quantity 20) to your cart, it should automatically discount 10%. Some fabrics have further discounts for higher quantities. We can roll your larger quantity on to a bolt by request, and we also sell by the full roll (50-75 meters). For more info on by the roll pricing, please contact us via the form below.
How long will it take to get my order?
Will you rush my order?
Yes, you can add a note to your order to please ship ASAP, or email us for courier rates.
Will you ship half a meter or trim via lettermail?
Since it cannot be tracked, we do not send any product by lettermail, except for swatch cards.
My tracking says delivered, but I didn’t get my package. Help!
This rarely ever happens, but if it does, we can help. Sometimes the parcel is marked delivered and shows up the next day. If not, 24 hours after your parcel is marked delivered we are able to file a claim with Canada Post. They will auto-reply to us that they will look into it for 5 days, so it’s a bit of slow process. While you are waiting, please contact your local post office and also speak with your local mail carrier to see if you can find out more info. Keep us posted on any developments, and we will do the same.
Do I need to wash my new fabrics?
Yes, all fabric should be washed before using to pre-shrink it and to get rid of any dirt/chemicals from manufacturing and transport.
How do I wash my new fabrics?
We are working on adding washing instructions to our website. A very general guideline: you can wash everything on normal. Wool, rayon, foil/hologram, swim fabric, and bamboo should be hung to dry.
Can you help choose fabric that matches another fabric?
Absolutely. You can ask on our Facebook group (and possibly get matches we haven’t even thought of yet) or email us at the email address below.
Can you get in something different than what you carry?
We often source fabric in addition to those we carry. At this time our focus is knit fabric, so if there is something you are looking for, please let us know and we’ll see what we can do.
If you have additional questions, we are happy to help! Contact us via one of the methods below and we will get back to you as soon as we can during business hours.