Our Policies
Order Fulfillment
We process and ship your order within 1-2 business days of receiving payment. During and right after a sale processing times may be 3-5 business days, but we will work as fast as possible and to process your orders in a timely manner.
Shipping
October 2021 – Canada Post Solutions for Small Business Free Shipping Tuesdays details here.
We ship via Canada Post. Courier is available by request at exact courier rates.
CANADA:
Shipping within Ontario: $10 flat rate
Shipping to Quebec: $13 flat rate
Shipping to the rest of Canada: $15 flat rate
Because it cannot be tracked or insured, we do not offer lettermail rates at this time.
Each order includes $100 worth of insurance. Additional insurance will be an extra fee.
USA:
Tiered shipping to the USA will be calculated at checkout.
Local Pick Up/Shopping in Person
Local pick up for online orders or in person shopping is available at our showroom located at 229 St Clair St, Chatham, Ontario. Please order online and wait for the email that your order is ready.
Showroom hours:
Our showroom is currently closed for in store shopping. As Water Tower Textiles is run by a single mom, and staffing has been a challenge for everyone in 2021, us included, painting, setting up and staffing our new Chatham showroom is taking a while. We looking forward to seeing in store soon.
Add Ons
If you would like to add to your order that hasn’t shipped yet, there is an “Add to My Previous Order” option at checkout so you are not charged shipping twice. We are more than happy to do this for you, though during a sale, this option is not available.
Combined Orders
If you would like to combine orders with a friend, please order everything on one invoice without requests for special cuts. Please note that although we charge flat rate shipping, we do not pay a flat rate ourselves.
Wholesale
We offer bulk discounts on most fabrics, calculated automatically when the qualifying amount is added to cart. Flat rate shipping applies, however wholesale order receiving greater than a 10% discount may be reassessed additional shipping charges. Bulk discounts are intended for a single buyer, not combined orders. We cannot guarantee a continuous cut on orders over 5 meters. Orders larger than 5 meters may be in more than one piece, or may include a flaw for which we give extra at the end.
We also offer full rolls (40-90 meters) at a greater discount. Please contact us for availability. Full rolls may incur additional shipping.
Returns
Please look over your fabric right away before you wash it to ensure there are no problems with your order. If you are not completely satisfied, please contact us within 7 days of receiving your order to discuss a solution to the issue. Cut fabric is not refundable except for our error, or previously unstated factory defect. Irregularities within an 2″ of the selvage edge, including small holes, are customary.
Colour Variation & Matching
We have done our very best to try to represent the colour as accurately as possible, but please remember that colours appear differently on each monitor or screen. We cannot be held responsible for colour variations due to different monitors or screens. If you have any questions about a colour, or would like to know if something matches, we are happy to help
Due to slight variation in dye lots, fabric from one roll may be slightly different than the next roll of the same colour. If the colour change is significant, we list it separately, such as “Olive 2”. Slight variation between dye lots is expected and will not be refunded.
Privacy Policy
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FAQ
Ask away and we will do our best to answer.
Thank you for supporting Canadian small business!