www.watertowertextiles.ca

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Shipping & Policies

By placing an order on this website, you are agreeing to the following policies.

 

Order Fulfillment

We process and ship your order within 1-2 business days of receiving payment. During and right after a sale processing times may be 3-5 business days, but we will work as quickly as possible and to process your orders in a timely manner.

Emails
You will received an order confirmation email, an email with tracking when your order has shipped, and an email a month later asking for a review on your purchase.   

Shipping

We ship via Canada Post.  Courier is available by request at exact courier rates.

CANADA:

Shipping within Ontario:  $10.99 flat rate

Shipping to the rest of Canada:  $14.99 flat rate

Because it cannot be tracked or insured, we do not offer lettermail rates at this time.
Each order includes $100 worth of insurance.  Additional insurance will be an extra fee.

USA:

Tiered shipping to the USA will be calculated at checkout.

Local Pick Up/Shopping in Person

Local pick up for online orders is vailable at our warehouse located at 225 St Clair St, Chatham, Ontario. Please order online and wait for the email that your order is ready. Pick up hours are Tues-Fri 10am-3pm.

Showroom hours:

OPEN FOR IN PERSON SHOPPING!
10-3, Tuesday – Friday
10-2, Saturday*
Closed Monday & Sunday
We will be closed December 21-27 for Christmas holidays.
*Closed Saturdays between December 

Add Ons

If you would like to add to your order that hasn’t shipped yet, there is an “Add to My Previous Order” option at checkout so you are not charged shipping twice.

Combined Orders

If you would like to combine orders with a friend, please order everything on one invoice without requests for special cuts. 

Wholesale

We offer bulk discounts on most fabrics, calculated automatically when the qualifying amount is added to cart.  Flat rate shipping applies, however wholesale order receiving greater than a 10% discount may be reassessed additional shipping charges.  Bulk discounts are intended for a single buyer, not combined orders.  We cannot guarantee a continuous cut on orders over 5 meters.  Orders larger than 5 meters may be in more than one piece, or may include a flaw for which we give extra at the end.

We also offer full rolls (40-90 meters) at a greater discount. Please contact us for availability. Full rolls may incur additional shipping.

Returns

Please look over your fabric right away before you wash it to ensure there are no problems with your order.  If you are not completely satisfied, please contact us within 7 days of receiving your order to discuss a solution to the issue.  Cut fabric is not refundable except for our error, or previously unstated factory defect.  Irregularities within an 2″ of the selvage edge, including small holes, are customary.

Colour Variation & Matching

We have done our very best to try to represent the colour as accurately as possible, but please remember that colours appear differently on each monitor or screen.  We cannot be held responsible for colour variations due to different monitors or screens.  If you have any questions about a colour, or would like to know if something matches, we are happy to help

Due to slight variation in dye lots, fabric from one roll may be slightly different than the next roll of the same colour. If the colour change is significant, we list it separately, such as “Olive 2”. Slight variation between dye lots is expected and will not be refunded.

 

Privacy Policy

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FAQ

Ask away and we will do our best to answer.

Thank you for supporting Canadian small business!