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Shipping & Policies

Order Fulfillment

We process and ship your order within 1-2 business days of receiving payment. During and right after a sale processing times may be 3-5 business days, but we will work as fast as possible and to process your orders in a timely manner.

 

Shipping

FREE SHIPPING TUESDAYS
If you are a Canada Post Solutions for Small Business account holder, you can ship one parcel for free each Tuesday in October.

Here’s how you can use your free shipping label to shop at Water Tower Textiles:

– Place your order on time so we have time to cut and package your order.  The deadline is 8 am EST each Tuesday.
– Indicate at checkout that you would like to use your label.
– We will email you the weight and dimensions of your order.
– Use that info to create your shipping label online.
– Email us your label by 4 pm EST each Tuesday.
– Receive happiness in the mail.

CANADA:

Shipping within Ontario:  $10 flat rate

Shipping to Quebec:  $13 flat rate

Shipping to the rest of Canada:  $15 flat rate

Because it cannot be tracked or insured, we do not offer lettermail rates at this time.
Each order includes $100 worth of insurance.  Additional insurance will be an extra fee.

USA:

Tiered shipping to the USA will be calculated at checkout.

 

Local Pick Up/Shopping in Person

Local pick up for online orders or in person shopping is available at our showroom located at Unit 4, 2 Iroquois Rd, in Leamington, Ontario.

Showroom hours:

Mon   9 am – 5 pm
Tues  9 am – 5 pm
Wed   9 am – 8 pm
Thurs 9 am – 5 pm
Fri    9 am – 3 pm (until 5 pm starting Sept)

 

 

Add Ons

If you would like to add to your order that hasn’t shipped yet, there is an “Add to My Previous Order” option at checkout so you are not charged shipping twice.  We are more than happy to do this for you, though during a sale, this option is not available.

 

Combined Orders

If you would like to combine orders with a friend, please order everything on one invoice without requests for special cuts.  Please note that although we charge flat rate shipping, we do not pay a flat rate ourselves.

 

Wholesale

We offer bulk discounts on most fabrics, calculated automatically when the qualifying amount is added to cart.  Flat rate shipping applies, however wholesale order receiving greater than a 10% discount may be reassessed additional shipping charges.  Bulk discounts are intended for a single buyer, not combined orders.

 

Returns

Please look over your fabric right away before you wash it to ensure there are no problems with your order.  If you are not completely satisfied, please contact us within 7 days of receiving your order to discuss a solution to the issue.  Please understand that cut fabric is not refundable except for our error, or previously unstated factory defect.  Irregularities within an 1.5″ of the selvage edge, including small holes, are customary.

 

Colour Variation & Matching

We have done our very best to try to represent the colour as accurately as possible, but please remember that colours appear differently on each monitor or screen.  We cannot be held responsible for colour variations due to different monitors or screens.  If you have any questions about a colour, or would like to know if something matches, we are happy to help.

 

FAQ

Ask away and we will do our best to answer.

 

Thank you for shopping Canadian!